In all your locations around the world there are customers volunteering to provide feedback to key questions that can potentially drive your business.  Icon engage is placed at the point of experience and customers are driven to take a survey. 

The touchscreen survey can be accessed in a multitude of mediums: codes printed on receipts, barcodes, mag-stripe “club” cards or by a simple “touch to activate”.  In exchange for their valuable feedback, you can offer coupons that can be printed out on the spot, or with the data generated, create a direct marketing channel with the consumer through direct mail campaigns, customer loyalty programs, e-newsletters etc. 

Your data can be viewed and downloaded in real-time 24 hours a day, 7 days a week.

Quick Insight at the Point of Experience

If you could read your customers’ thoughts or have the ability to ask them a few key questions about your products or services, wouldn’t you take the opportunity? With Icon Engage, you can do just that. Icon Engage allows you understand what your shoppers, event attendees and potential customers are thinking right at the point of experience so you can keep an eye on the pulse of your business. 

Understand what your customers are thinking and feeling:

• While they eat or shop at your retail location
• As they attend and experience a special event
• As they experience your new product  
• While they are staying in your hotel or resort
• While they are watching your advertisements

Icon Engage lets you gather and view feedback from your customers or attendees
about their experiences in real-time without the delays, intrusion, or high cost of
traditional marketing methods.

Icon engage… just a better and faster way to get customer insights to help you thrive!