Q. What is the difference between I7survey and Icon engage?
A. Icon engage is license as Software as a Service only (SaaS) designed to work mainly on-line with built in scheduling and demographics features. I7survey is a powerful survey tool designed to work on-line or off-line, it can be license for in house installations.  

Q. What is the difference between Icon engage and other survey products?
A. The main difference is our engage method, ease of use and features. Icon engage is a cost effective solution supported 24/7.

Q. How we’re Different?
A. Since 1993, Promedia Software has served as the industry pioneer and premier on site self-service applications in the industry. We are flexible; we tailor our operations to meet your needs. We service you, with 98% average global customer satisfaction rate - ensures your satisfaction. Quality; we focus on quality of service, and quality of data with you in mind. Dependable; We are a trusted partner for leading firms they rely on us to deliver 100% of the time no matter how complex the survey. Experience; We've been the leading provider of Self-service Solutions since 1993 clients benefit from our experience.

Q. Can we use our existing equipment?
A. Yes you can license the software only and use your existing equipment.

Q. Why do you use touch?
A. Touch screen technology is intuitive, Fast, Easy, Efficient. Data collection with touch screen devices drastically reduces workload and costs.  Business using Icon engage are improving and enhancing customer feedback data collection at the point-of-experience.

Q. Can we rent icon Engage
A. Yes, please call us at 888-223-8209 for more information.

Q. Can I become a reseller of Icon engage?
A. Yes you can please contact us for more information.

Q. Are Icon engage updates free?
A. Most minor updates are free, how ever we charge for mayor updates.

Q. Do you provide training?
A. Yes we do, when you purchase a license you get between 2-4 hours training depending on the number of licenses.

Q: How do you get customers to fill out surveys?
A. Motivating customers to complete an online customer survey is always a challenge, but our proven method can improve survey response rates dramatically at the point of experience. We combine a key to access the survey and a proper incentive to encourage participation. Following these proven practices we can assure an above-average survey response rate and actionable survey results data.